Please follow the guided instructions to return or exchange your merchandise:
- *ASSEMBLED / PARTIALLY ASSEMBLED OR USED ITEMS ARE NOT RETURNABLE.
- Obtain a RMA (Return Merchandise Authorization) number by contacting our customer support department within 48 hours after the delivery if you wish to return or exchange your UNASSEMBLED merchandise. Without the RMA number a return or exchange will not be accepted.
- RMA Numbers are only valid for 7 business days. The merchandise must be returned to us no later then 7 business days for refund or exchange.
- There will be a 30% restocking fee for all eligible exchanges and returns.
- Defected or Damaged items by customer use will not qualify for a return or exchange without the restocking fee.
- Repack the merchandise with all of its original contents and packaging. Enclose a copy of the invoice provided for your order. No returns will be processed without the copy of the invoice.
- Returns must be packaged (Original box ). Visibly write the RMA number on the shipping box. Without the original manufacturer's packing your return will not be accepted.
- The return shipment must be paid in full to the carrier. C.O.D. (Collect On Delivery) deliveries are not accepted. Buyer is responsible for arranging and fulfilling return shipment. This includes return shipping fees.
- Original and return shipping charges are non-refundable.
- Returns are only valid for 30 days from date of purchase.
The following information is required to obtain a Return Authorization:
A. Model number
B. Serial number
C. Accurate reason for the products being returned
Products being returned must be disassembled and packaged in the original box or comparable package.
What if I want to cancel my order after it has been packaged/shipped?
We will refund the purchase price (price of the machine and tax) less to and from shipping charges. If you were not charged for shipping on your initial delivery you will only be charged for the return shipping fee. If your product(s) has shipped (even if you have not received your machine or if you cancel the order after it has processed, but prior to it being delivered) return shipping and restocking fees will apply.
All orders that you wish to cancel must be canceled within 24 hours of placement by emailing our customer support department. In the case of cancellations after the 24 hour period has passed if we have not yet processed your order, you may cancel and we will refund your account fully within 7-10 business days. If your order has already been processed and/or shipped there will be a 30% restocking fee.
Please allow 7-10 business days to process your refund after receiving your return. The refund will be processed back to the original charge card used to make the purchase.
For more info please e-mail us at info@MassageChairHub.com for further assistance.