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SHIPPING INFORMATION

Shipping Is Free.

We're proud to cover your fees for shipping on all products. This way you don't have to do any more calculating pass the initial price we advertise to you. No surprises and certainly no hidden fees. We however do not ship to Hawaii, Alaska, military APO/FPO addresses or internationals addresses. Shipments heading to Long Island, NY and special areas may be subject to additional fees.

We offer shipping for all items listed in stock only within United States. Please take a moment and go over all of our shipping methods, areas we provide shipping, pricing and guidelines.

Our Shipping Policy: Shipping Is Free 

All delivery dates contained on MassageChairHub.com are estimated. An exact delivery date can change due to production time frame, overseas loading plans, and freight shipment logistics. If customer misses the scheduled delivery with the shipping company, an additional fee of $100 will be charged to his/her account. Customer understands that delays caused by logistics or third parties’ production schedules are beyond control of MassageChairHub.com. MassageChairHub.com has no affiliation with manufacturers, overseas ports, vessels, or freight shipping companies. All deliveries to be performed will be scheduled prior to delivery with a confirmed day and time authorized only by the delivery department.

 

WE PROVIDE SHIPPING FOR THE FOLLOWING STATE REGIONS:


New England
  • Connecticut (CT), Maine (ME), Massachusetts (MA), New Hampshire (NH), Rhode Island (RI), Vermont (VT)
  • Middle Atlantic
  • Delaware (DE), Maryland (MD), New Jersey (NJ), New York (NY), Pennsylvania (PA)
  • South
  • Alabama (AL), Arkansas (AR), Florida (FL), Georgia (GA), Kentucky (KY), Louisiana (LA), Mississippi (MS), Missouri (MO), North Carolina (NC), South Carolina (SC), Tennessee (TN), Virginia (VA), West Virginia (WV)
  • Midwest
  • Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Michigan (MI), Minnesota (MN), Nebraska (NE), North Dakota (ND), Ohio (OH), South Dakota (SD), Wisconsin (WI)
  • Southwest
  • Arizona (AZ), New Mexico (NM), Oklahoma (OK), Texas (TX)
  • West
  • California (CA), Colorado (CO), Idaho (ID), Montana (MT), Nevada (NV), Oregon (OR), Utah (UT), Washington (WA), Wyoming (WY)
  • At this time we are unable to ship to Alaska (AK), Hawaii (HI) Puerto Rico, PO Box, AFO, Military addresses, or International locations.

     

    SHIPPING METHODS EXPLAINED:

    All are curbside delivery and require a customer signature. The shipping company will call before attempting to deliver your machine. A total of three attempts will be made to contact you. After three attempts have been made the shipping company will make arrangements to return your machine to our warehouse. Return shipping and a 30% restocking fee will apply.

    FREIGHT CURB SIDE DELIVERY- delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials.

    WHITE GLOVES DELIVERY - delivery of your item(s) inside your residence, unpacking and assembly in the location of choice. Plus removing the packaging materials from your residence. White gloves is an additional fee and must be selected when purchasing.

    WHITE GLOVES DELIVERY POLICY: Please notify our customer service department if your building is not equipped with an elevator and you reside on the third floor or above. A minor surcharge may apply for walk ups beyond second floor and varies depending on the size of the product. Please be advised that it is the customer's responsibility to measure all passageways where your item will be delivered. During the delivery, if your item does not fit through your passageways leading to your delivery area and it results to cancellation and return of an order, customer is responsible for shipping charges and 30% Restocking Fee. Furthermore, please be advised that we do not provide removal and disposal of old items.

    SHIPPING PRICING:

    Order Type Shipping Cost Assembly Included?
    CURBSIDE FREE No
    WHITE GLOVES* $150 YES

    *Although Shipping is Free, there is an additional charge of $150 for White Gloves Delivery. 

    ORDER PROCESS:

    We offer Free Shipping on all orders with No Sales Tax, except MD. All of our products are brand new, unless clearly indicated the product description and title as refurbished. All orders are usually processed within 24 hours. It all depends on the size and price of the order. You can expect larger orders to require a phone call verification. We take zero-risk as a means to protect our customers.

    In most cases larger orders will require a follow-up phone call to confirm and verify your order. We will also ask you if white-gloves delivery is required.

    DELIVERY SCHEDULE:

    Most products will be shipped  and delivered within 5-10 business days. Shipping/Delivery time may extend due to whether or not you choose White Gloves Delivery or Curbside. White Gloves requires the massage chair to be delivered to a near by assembly company where they will contact you to arrange a time and date to come by and assembly your chair. Delivery time may also be affected by large orders,bad weather or stock availability. All products are carefully inspected for any type of damages before leaving our shipment center.

    You will be notified via email when your order has been processed, shipped, and completed. In some cases you will be contacted by one of our sales associates for further information on estimated delivery time. If you receive an email that says your order has been back-ordered, this means the item is not in stock and one our sales associates will contact you for further details.

    We only provide shipping within the Continental US.